Mind Matters Surrey IAPT (Improving Access to Psychological Therapies) is a talking therapy service for adults (17+) registered with a GP in Surrey. We provide quick and easy access to our talking therapies, in line with individual needs and best practice recommended by the National Institute of Health and Clinical Excellence.
Our experienced staff will listen, allowing you to talk about your difficulties in a non-judgmental and supportive environment. We will help you to understand your issues, and will work with you to develop new ways of coping. This will help you to feel better about yourself.
Conditions we help with
We help people with common mental health problems, including:
- Excessive worry
- Panic attacks
- Depression (including pre and post-natal)
- Obsessive compulsive disorder
- Phobias (including social anxiety disorder or social phobia)
- Post Traumatic Stress Disorder
- Health anxiety
- Eating disorders (mild to moderate)
- Coming to terms with a physical health difficulty
- Going through a difficult period or life transition e.g. retirement
You can read more about our inclusion criteria here.
Making a referral
If you think we can help you can use our online referral portal. Every box needs to be completed but you can put n/a in boxes that are not applicable. However, we must have your NHS number and date of birth - without this information your access to therapy might be delayed.
If you have any questions please contact us on:
- Tel: 0300 330 5450
- Text: 07786 202 565 for a callback during office hours
- Email: email@example.com
Please note: The Trust cannot be held responsible for the security of any personal information transferred if you choose to communicate with us by email.
You can read more about our inclusion criteria here.
The assessment will be conducted over the telephone, or occasionally, depending on your preferences and individual needs, face to face.
During the assessment, we will explain the confidentiality policy and you will be asked to complete a series of questionnaires (Minimum Data Set) either online or by hand before your appointment. You will then have an opportunity to discuss the difficulties you have been experiencing and we will ask routine questions regarding your safety.
With all this information, and also taking into account your preferences, we can together make an informed decision on the best course of treatment. This may be within our service or you may be appropriate for another service. We can also discuss additional resources and support which may involve local voluntary organisations to ensure that we can facilitate holistic care.
At the end of the assessment, you will have an opportunity to ask any questions you may have.
What people say
Here's some feedback that other people who have used our service have given us:
“Staff were very understanding. They gave plenty of examples to help me understand concepts and they were down to earth, non- judgemental, made me feel at ease and able to discuss anything.”
“I found it useful and helpful. There was a lot condensed into the three week course… I also benefitted from a small group - I found it easier to open up.”
“I feel completely different - I can’t express how much the course has helped. From dwelling on issues, coping with worry it has given me self-confidence … the list goes on. You’ve given me a better quality of life. Thanks.”
"My course was informative and thought provoking. I wasn't pressurised and did not feel silly or wrong about my comments.”
“I never felt rushed, staff allowed everyone to have their time to talk and responded appropriately.”
“I have been able to say how I really feel and everyone has been very trustworthy and helpful. Anything I say has been treated respectfully and non-judgementally.”
“I have learnt a lot about myself. All the members of the staff have been fantastic and kind.”
Big White Wall
Wellness with a Goal
Mary Frances Trust
Frequently asked questions
Any information you share with us will kept be confidential. When you first access our service, we will discuss whether you consent to being contacted by us via different forms of communication (home phone, mobile, email, text messages). To ensure the best possible care, we share relevant information with your GP and other appropriate healthcare providers. However, if there are circumstances where you or someone else might be at risk of significant harm, we have a duty of care to ensure that this information is shared with other organisations. If you have any questions regarding this information, please do not hesitate to contact us on 0300 330 5450 or discuss this further with your therapist.
Where will my information be stored?
Information from the assessment and subsequent treatment is kept on a secure computer system; and this information is used to ensure we can facilitate the best care.
Minimum Data Set (MDS): what are they and why are they important?
Every time you receive contact from us you will be asked to complete the MDS, which is a series of questionnaires. They help us gain a good understanding of the symptoms of anxiety and/or depression that you might be experiencing. As we all experience mental health difficulties, this is really important in your recovery and can help us monitor your progress. If you feel comfortable to receive information via email these questionnaires will be sent to you 24 hours before the agreed appointment.
Discharge and cancellation policy
To ensure we utilise our resources and run an efficient service we recommend that your treatment sessions are the same time each week (however, we run a flexible service for people who may be working on a rota). You are expected to attend all sessions and we ask that you let your therapist know at least 24 hours before your agreed appointment if you are unable to attend. We understand that you may have to miss the occasional appointment due to unforeseen circumstances (e.g. if you are unwell, child care difficulties). However, if you do not attend and you haven't let us know in advance you may be discharged from our service and back to the care of your GP.
What if English isn’t my first language?
As a service, we are continually hoping to improve access of psychological treatments for everyone. Therefore, if English isn’t your first language, we can arrange for an interpreter.
Do I have to pay?
Mind Matters IAPT is a free NHS talking therapies service so long as you are registered with a qualifying GP in Surrey.
What if I don’t like the therapist?
It’s important to remember that therapy can be challenging and hard work, particularly as it may involve talking about difficult feelings, thoughts and situations. The therapeutic relationship is important in this process and we are all individuals. If you feel that you are unhappy with any aspect of your therapy, it is important to discuss this either in your session with the therapist or with our administration team.
What if I am under 18?
We are an adult mental health service and therefore are unable to assess or treat anyone under the age of 18. If you are under 18 and feel you would benefit from psychological treatment we recommend that you book an appointment with your GP who can refer you to the appropriate services (e.g. CAMHS)
I’m unsure of accessing treatment over the telephone
We offer treatments in many formats (face-to-face, telephone, over the internet) to ensure we can suit individual preferences. The majority of our work is conducted over the telephone. It is natural to feel sceptical about speaking to someone over the telephone; however, the evidence base shows that receiving treatment over the telephone is just as effective as face-to-face. We find that a lot of people prefer the telephone as it reduces the cost, time and travel to visit one of our clinics, and also the appointments we offer can be flexible to fit around your other commitments. The evidence also shows that the therapeutic relationship between you and your therapist will not be impacted in any way. However, if you find that during your appointments you do not feel comfortable with continuing your treatment over the telephone; please speak to your therapist about it so alternative options can be discussed.
Working for us
This video, created by Greater Manchester Health and Social Care Devolution, explains more about talking therapies. Subtitles in Arabic, Bengali, Mandarin or Urdu are available by clicking the menu icon, top left.