Mind Matters Acceptance Criteria

People can either refer themselves to our service or be referred by a GP or health or care professional. NHS employees can also either self refer or be referred a GP or health or care professional.

For self referrals/GP referrals:

  • People must be aged 17 plus and registered with a Surrey GP within the Surrey Heartlands and Surrey Heath CCG areas. People referred to us do not need to have a fixed abode to receive our support.

For professional health and care referrals:

  • People must be aged 18 plus and registered with a Surrey GP within the Surrey Heartlands and Surrey Heath CCGs. People referred to us do not need to have a fixed abode to receive our support.

NHS staff 
We will see NHS staff who work in Surrey, regardless of where they are registered with their  GP. They can either self refer or be referred by a GP or health or professional. 

NHS staff can also receive support via the Surrey and Borders Partnership Resilience Hub regardless of where they are registered with a  GP
 
Mind Matters Service will not be able to accept referrals from people who:

  • Are in severe crisis, unable to keep themselves safe, who pose a risk to themselves or others and are unable to adhere to a risk management plan
  • Are experiencing symptoms of psychosis where the psychosis is central to the presenting issue
  • Do not have GP registration or residence within Surrey Heartlands or Surrey Heath (except NHS staff)
  • People who are open to secondary care mental health services. 

Inclusion / exclusion criteria

The service has the following inclusion and exclusion criteria in line with the IAPT National Guidance:

We can support people who are experiencing:

  • Depression, including perinatal (pregnancy and up to 2 years after birth)
  • Generalised anxiety disorder (GAD)
  • Panic disorder 
  • Obsessive-compulsive disorder (mild to moderate)
  • Specific phobias
  • Social anxiety or social phobia 
  • Post-traumatic stress disorder 
  • Health anxiety (hypochondria)
  • Body dysmorphic disorder (BDD)
  • Long term physical health conditions such as cardiovascular disease, chronic obstructive pulmonary disease (COPD), diabetes, chronic pain, stroke, chronic fatigue syndrome (CFS), medically unexplained symptoms (MUS), irritable bowel syndrome (IBS) and irritable bowel disorder (IBD) where the long term condition  is impacting a person’s mental health and causing low mood or anxiety 
  • Bereavement – recent and post 6 months
  • Or who have actively attempted suicide within 30 days of referral. They will be considered for treatment by a duty risk officer on a case by case basis.

The following issues are not exclusion criteria for the service. Whilst we do not treat these conditions specifically, we can provide support and treatment for existing mild to moderate anxiety and mood disorders associated with them where the condition is not central to the presenting problem. 

  • Adjustment disorders 
  • Substance misuse (where anxiety or depression related symptoms are present and when their substance misuse problems have stabilised
  • Mild learning disability where anxiety or depression related symptoms are present
  • Early stage dementia where the person is able to engage and benefit from short term therapy
  • Parkinson’s disease where the patient can engage and benefit from short term therapy
  • Psychosis, provided the patient is not experiencing acute symptoms, not under any other service and is taking medication

 
Priority Cases:

  • Perinatal Parents (fast-tracked for treatment within 28 days)
  • Veterans and their familes (fast-tracked for treatment within 28 days)
  • NHS Staff 
     

  • Complex or multiple event PTSD (i.e. more than one traumatic occurrence)
  • Schizophrenia where psychotic symptoms are being experienced
  • Personality disorders (where patient presentation is not stable, not taking medication etc)
  • Personality disorders (severe/complex)
  • Sexual abuse of an ongoing nature, past or present
  • Sexual dysfunction
  • Relationship difficulties 
  • Individuals presenting with severe self-neglect and significant risk to life
  • Dependence on illicit drugs or alcohol and not currently engaged with a specialist treatment service or where the drug and alcohol misuse is the central to the primary presenting problem or if the level of drug and alcohol misuse affects the person’s ability to engage with and attend therapy sessions 
  • Mind Matters are not able to co-work with secondary care services except in exceptional circumstances or by prior agreement (i.e. perinatal services, substance misuse clinics). However, where a patient has a discharge meeting planned in the next eight weeks, we will consider a referral to support the smooth transfer of care. If a person is not discharged within 8 weeks, we will close the case, and a full duty of care will revert to the referring team.
  • People who are attending psychological treatments privately or through other services will be assessed at the initial assessment.