Information Governance

At your referral we will ask for your mobile number and E-mail address and if we have permission to contact you via these means. We do not share this information outside of Mind Matters and consenting to all forms of communication will speed up your referral and treatment process.

We recognise the importance of personal privacy and ensure that all information we store about you is held securely and confidentially on Mind Matters information database in accordance with the UK General Data Protection Regulation (UK GDPR).  Your data may be used anonymously for monitoring, evaluation and research purposes.  To ensure we provide you with the best service anonymised data is also submitted to NHS England.

If you disclose information concerning current or potential harm or risk to yourself or another, we may need to tell another party including your GP, the Police or Ambulance Service.  If you disclose current information related to a serious offence we are legally obliged to inform the Police and/or other safeguarding agencies.  If we are informed about incidents of abuse that have occurred in the past we may need to inform relevant authorities.

To ensure quality of care we are required to share information with your GP about your referral and treatment which we may do both verbally and in writing.

If you have any questions regarding this information, please do not hesitate to contact us on 0300 330 5450 or discuss this further with your therapist.

We adhere to the Surrey and Borders Trust Information Governance and Records Management policies which can be viewed here: Sharing Your Information : Surrey and Borders Partnership NHS Foundation Trust (