Mind Matters cannot provide emergency support. If you are experiencing a mental health crisis and need urgent help, please seek immediate expert advice using one of the services/helplines below:

Call Surrey Mental Health Crisis Helpline

0800 915 4644

The helpline is open 24 hours a day, 365 days a year for mental health advice and support. The helpline supports adults and young people and children and their families. More information at: sabp.nhs.uk/help

If you have speech or hearing difficulties, you can contact the helpline through:

  • SMS text: 07717 989024
  • for text support for people with hearing impairments, dial 18001 0800 915 4644 from your text phone or smartphone app. More information at www.relayuk.bt.com

Visit a Safe Haven  in person or virtually

Safe Havens are staffed by mental health experts. They offer adults who are experiencing a mental health crisis and who do not need medical attention an out of hours alternative to A&E 365 days a year. You do not need an appointment. More information on the Safe Haven website.

CYP Havens for children and young people

CYP Havens are safe spaces where children and young people aged 10-18 years can talk about worries and mental health in a confidential and supportive environment.  Information about opening times is on the Safe Haven website.

Other mental health helplines

Samaritans - www.samaritans.org
A listening service to help you talk through your concerns, worries and troubles.
Tel: 116 123 (24 hours)

Sane - www.sane.org.uk
Provides specialist emotional support, guidance and information to anyone affected by mental ill-health. Tel: 07984 967 708 and leave a message, giving your first name and a contact number and one of Sane's professionals or senior volunteers will call you back.

Shout - www.giveusashout.org
Offers a free, confidential, text support service 
Text 85258 saying, 'Let it out'  and you will be quickly contacted by a trained volunteer.


Call 999 or go to A&E if: 

  • someone's life is at risk – for example, they have seriously injured themselves or taken an overdose
  • you do not feel you can keep yourself or someone else safe

A mental health emergency should be taken as seriously as a physical one. You will not be wasting anyone's time. 


Contact 111 if:

If you urgently need medical help or advice but it’s not a life-threatening situation, you can call 111.